A Partner Who Understands What Creates Success

At DillonMarcus, we’ve built our firm around a single idea: Unleashing the potential of individuals and organizations. And it is possible, we’ve seen it happen.

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THE DILLONMARCUS STORY

LOYAL, LOVING FANS!

Create Loyal, Loving Fans!
A Belly Womp of a Workshop

Serious about service?  Wondering how to cultivate Customer loyalty and keep it?  Why not learn from the man who has earned the love of millions - none other than Tom Burgoyne, the Phillie Phanatic's "best friend"?  Join us at the ballpark for this one day retreat on  December 4 where we'll explore together how to create loyal, loving fans for life!  If you're planning a conference, ask us about our Keynote and breakout session options.

PROBLEM SOLVED!

Problem Solved!
We are your meeting solution.

Sadly, the 'sit & git' meeting model is still alive and well.  This outdated approach should be kicked-to-the-curb as saavy meeting goers want more...and rightly so. 

Click here for a snapshot of our interactive keynotes and be sure to ask us about our modern day meeting models.   

THE RIGHT PROGRAM

Picking the Right Program
Which one is right for you?

We offer an extensive selection of leading-edge programs on sales, leadership, change & collaboration.  

Click here to review our How Do I Choose? page.  

Download our entire catalog or request a catalog by mail.

FROM THE BLOG

WHAT MAKES A COMPANY GREAT?

Posted on February 20, 2014 @ 6:33am

Eight Character Traits of Great Companies

What makes a company great? How do they get that way?  And how do they stay that way?   Based upon our twenty years of research working with 150+ clients from a wide variety of industries -- here’s what we’ve uncovered:

  1. A Clearly Defined Culture
    'This is the way we do things around here.’  Great companies have vibrant, exacting cultures.  And the culture informs everything:  their products, their communication, the feel of the place.  Inevitably, a pride develops among employees who find it rewarding to be part of an organization that has congruency between what they say they stand for and what they actually stand for -- and customers come to count on it.


  2.  A Strategy that is Clear and Understood By All
    The strategic direction and business model are clear and compelling -- and every person in the organization understands it and can repeat it back to you. Organizational decisions at every level become easier to make because priorities are understood.


  3. Leaders who are "All In"
    The leadership sets the tone for the organization, providing a role model that is consistent with the culture.  Nothing is more damaging and painful to endure than a leader who behaves counter to the values and the culture. 


  4. Alignment
    Everything throughout the organization lines up in accordance with the culture and the company values -- who gets hired, how they are compensated and the language that is used.  If you are exploring a job and the hiring manager uses the term 'subordinates' -- run!!    


  5. Profitable
    We’ve met some great leaders who are driven by a compelling purpose, but if you dig a little deeper, they will tell you that without being profitable, there is no mission.  They understand that in order to fulfill their purpose, they need to be profitable. 


  6. Committed to Service
    Great companies are deeply, genuinely committed to service.  They couldn’t imagine doing business any other way.  The iconic service companies have come to understand that if they take care of their employees, their employees will take care of their customers.  In short, a great employee experience guarantees a great Customer experience.  


  7. The Business Basics Are Understood By All  
    Great companies educate their employees about the basics of the business.  The business model, the part they play in the bigger picture and the expectations around service.  It’s all been taught and is constantly reinforced, with very little left up to chance.

  8. Loyalty on Two Fronts
    Great companies cultivate loyalty among their employees and customers alike -- loyalty that is hard for competitors to steal or replicate.  Customer and employee loyalty is the pot of gold at the end of the culture rainbow.   

READ MORE

The Sounding Board ™

The Sounding Board™ provides back-stage access to great organizations & conversations with great leaders. 

Set aside time to convene with fellow Senior Executives to discuss strategy & share best practices.  Membership is $1,650 for a 6-months, $2,500 for the year.

Click here for a detailed fact sheet.
 Join The Sounding Board™ today!

FREE GAME FOR THE DAY™

Play, for many a lost ability, is one of our greatest allies.  It expands our capacity to solve problems helping us achieve results faster.  

Infuse Play into your day.  

Sign up for our fantastic & FREE daily 'Game for the Day™' emails.  You'll be glad you did. 

GET PLAY

Innovation and collaboration are all hallmarks of play. 

Ensuring your organization knows how to play together & how to play with ideas is one of the smartest leadership investments you’ll ever make.

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